Shipping policy
🚚 Shipping Policy
Thank you for shopping with Neuro Joy Packs. Below are the details of our shipping process.
📦 Order Processing
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- You will receive a confirmation email once your order is placed
👉 Once your order ships, you’ll receive a tracking number.
🚛 Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days (if applicable)
👉 Delivery times may vary depending on your location and carrier delays.
📍 Shipping Address
Please make sure your shipping address is correct at checkout.
We are not responsible for:
- Incorrect or incomplete addresses
- Packages delivered to the wrong address due to customer error
📦 Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
🚫 Lost or Stolen Packages
Neuro Joy Packs is not responsible for lost or stolen packages once they are marked as delivered.
If you experience an issue:
- Contact the shipping carrier first
- Then reach out to us and we’ll do our best to assist
🚚 Shipping Delays
Delays may occur due to:
- High order volume
- Weather conditions
- Carrier issues
We appreciate your patience and understanding.
🔄 Incorrect or Damaged Orders
If your order arrives damaged or incorrect:
📧 Email us at nerov459@gmail.com within 48 hours of delivery
Include:
- Your order number
- Photos of the item
👉 We will resolve the issue as quickly as possible.
❌ Order Changes & Cancellations
- Orders can only be changed or canceled within 24 hours of purchase
- After this window, your order may already be processed or shipped
💡 Need Help?
If you have any questions about your order, contact us anytime: