Refund policy
🔄 Return & Refund Policy
At Neuro Joy Packs, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
📦 Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be in the original packaging
- Proof of purchase is required
📍 Return Address
All approved returns should be sent to:
2450 Louisiana
United States
📧 How to Start a Return
To begin a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photos (if item is damaged or incorrect)
👉 We will review your request and provide return instructions.
💰 Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
❌ Non-Returnable Items
We do not accept returns for:
- Used items
- Opened or damaged items not caused by shipping
- Items returned without approval
🚚 Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
📦 Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
We will:
- Replace the item, or
- Issue a refund if replacement is not available
👉 Be sure to include photos so we can resolve it quickly.
⚡ Order Cancellations
Orders can only be canceled within 24 hours of purchase.
After that, your order may already be processed or shipped.
💡 Need Help?
If you have any questions, reach out anytime: